Returns Policy

At Athena Lighting LTD, we are committed to ensuring your complete satisfaction with our products. We understand that circumstances may arise where you may need to return an item. Our return policy is designed to provide a hassle-free experience while upholding the highest standards of customer service. Please read the following return policy guidelines to understand how returns are handled:

1. Eligibility for Returns

You have the right to return any product purchased from Athena Lighting LTD within 14 days of the delivery date. To be eligible for a return, the item must be in its original condition, unused, and with all original packaging and accessories intact. Items that have been damaged, altered, or used beyond what is necessary for inspection will not be eligible for return.

2. Initiating a Return

To initiate a return, please follow these steps:

• Contact our customer service team at info@athenalighting.co.uk within 14 days of receiving the product to request a return authorisation.
• Provide your order number, the reason for the return, and any relevant details.
• Once your return request is approved, you will receive instructions on how to proceed.

3. Return Shipping

You are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable and insured shipping method to ensure the safe return of the item. Athena Lighting LTD will not be held liable for items lost or damaged during the return shipping process.

4. Inspection and Processing

Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the returned item is deemed eligible for a refund, a credit will be issued to your original method of payment within 10 business days. Please note that the refund amount will exclude any original shipping charges unless the return is due to a defective product or an error on our part.

5. Exclusions

The following items are not eligible for return:

• Products that have been used, altered, or damaged after delivery.
• Products missing their original packaging or accessories.
• Products that were specifically customised or personalised for you.
• Gift cards and digital products.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer service team immediately. We will work to resolve the issue promptly by either replacing the item or issuing a refund, as per your preference.

7. Contact Information

For any questions or assistance regarding returns, please contact our customer service team at info@athenalighting.co.uk. Our team is dedicated to ensuring your satisfaction and will be glad to assist you through the return process.

Athena Lighting LTD reserves the right to amend this return policy at its discretion. Any changes to the policy will be updated on our website and communicated to customers as necessary.

Thank you for choosing Athena Lighting LTD. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.